Core principles from Dale Carnegie’s “How to Win Friends and Influence People

  1. Become genuinely interested in other people.
  2. Smile.
  3. Remember that a man’s Name is to him the sweetest and most important sound in any language.
  4. Be a good listener. Encourage others to talk about themselves.
  5. Talk in the terms of the other man’s interest.
  6. Make the other person feel important and do it sincerely.

Extract from Wikipedia

 

from Heather Smith ~ MYOB Certified Consultant